Every decision we make at Homefix starts with a single question: does this keep our customers and professionals safe? Here's exactly how we protect you.
We verify every professional's government-issued ID before they can create a profile or accept jobs.
All pros undergo a comprehensive criminal background check through a third-party screening partner.
For trade work (plumbing, electrical, HVAC, etc.) we verify active licenses and general liability insurance.
We continuously monitor for new incidents and suspend accounts immediately if red flags appear.
When you pay through Homefix, your money is held securely and only released to the professional after you confirm the job is complete. If something goes wrong, our team steps in to make it right.
Every review on Homefix comes from a confirmed customer who completed a real booking through our platform. We don't allow businesses to pay for better ratings, remove negative reviews, or incentivize reviews in any way.
If you're ever unsatisfied with a job or a professional doesn't show up, you're protected by the Homefix Guarantee:
Payment is arranged manually. Only use the method confirmed by the Homefix team, never instructions from an individual technician.
Look for the verified badge, read reviews, and confirm they have the right skills for your job.
Or have a trusted adult present. Share your booking details with a friend or family member.
If a technician asks for unapproved payment or unnecessary personal information, contact Homefix immediately.