1. Information we collect
We collect information you provide, including your name, email, phone number, password credential, service address, ZIP code, booking details, photos or notes you choose to send, communication preferences, reviews, and support messages. Payment processors may collect payment details; Homefix receives transaction identifiers and payment status rather than full card numbers.
We also receive limited technical information such as IP address, browser or device type, app version, security logs, session identifiers, and push-notification tokens. If you choose “use my location,” we use the coordinates once to identify a service ZIP; we do not continuously track your location.
2. How we use information
- Create and secure your account.
- Confirm service availability and coordinate, schedule, dispatch, support, and document your job.
- Send requested transactional email, SMS, and app notifications.
- Process payments, refunds, warranties, disputes, fraud prevention, and legal obligations.
- Improve service reliability, accessibility, security, and customer support.
Homefix does not sell personal information and does not share it for cross-context behavioral advertising.
3. When information is disclosed
We disclose only what is reasonably needed to the assigned technician and to vendors acting for Homefix, such as hosting/database providers, email and notification delivery services, identity or credential-review providers, mapping services, and payment processors. We may also disclose information to comply with law, protect safety, investigate fraud, enforce agreements, or complete a business transaction subject to appropriate safeguards.
4. Service providers used
Our current infrastructure may include Vercel for hosting, Neon for database services, Resend for operational email, Expo for app notifications, Stripe for payment processing, Google for optional sign-in, and OpenStreetMap/Nominatim data for maps or user-requested ZIP lookup. Each provider processes data under its own terms and privacy commitments.
5. Retention and deletion
Account information is kept while your account is active. When you delete your account, Homefix removes credentials, sessions, saved profile/address data, notification tokens, and identifiable booking notes from active systems. We may retain limited, de-identified or legally necessary transaction records—generally up to seven years—for tax, accounting, fraud prevention, insurance, warranty, chargeback, dispute, or other legal requirements. Backup copies expire through normal backup cycles.
6. Your choices and rights
You may access or correct profile data in Account, turn email/SMS preferences off, revoke browser or device permissions, and delete your account through Account → Privacy & account. If you cannot sign in, use the account deletion page. You may also ask about access, correction, deletion, or a copy of your data by contacting us. We will verify requests before acting.
Transactional email and in-account notices necessary to complete an active booking may still be sent. Automated SMS is optional; reply STOP to opt out and HELP for help. Message and data rates may apply.
7. Security and children
We use access controls, encrypted transport, password hashing, secure session handling, and data minimization. No system is completely secure, so we cannot guarantee absolute security. Homefix is intended for adults authorized to request work at a property and is not directed to children under 13. We do not knowingly collect account information from children.
8. Changes
We may update this policy as our services or legal obligations change. Material changes will be posted here and, when appropriate, communicated through the service.
Contact Homefix
Questions or requests may be sent to homefixhari@gmail.com or 678-923-0067. Please do not send passwords, payment-card details, or other highly sensitive information by email.