Booking and confirmation
A request holds no guaranteed time until Homefix confirms it. Appointment windows are estimates affected by traffic, prior jobs, weather, parts, safety, and permit requirements. We will communicate material delays.
Quotes and change orders
Displayed prices are estimates unless labeled fixed. Before paid work begins, Homefix will confirm the scope and price. If hidden conditions or requested additions change the job, the technician must stop, explain the change, and obtain customer approval through a written or electronically recorded change order before additional chargeable work.
Cancellation and rescheduling
You may cancel or reschedule without a Homefix fee until 24 hours before the confirmed appointment. A disclosed late-cancellation or no-access fee may apply within 24 hours when a technician has been reserved or dispatched. No fee applies when Homefix cancels, materially misses the confirmed window without agreement, or the cancellation results from an immediate safety issue. Contact support if the app does not provide a cancellation control.
At-home sales and urgent work
If a transaction completed at your home is covered by the FTC Cooling-Off Rule or applicable Georgia law, Homefix will provide the required cancellation notices and honor applicable rights. A customer request for immediate emergency work does not automatically waive those rights; any legally permitted waiver must be separate, informed, and documented.
Workmanship concerns and 90-day limited service warranty
Report a workmanship concern promptly and, when practical, within 90 days after completion. Homefix will inspect the concern and may re-perform covered work, repair the affected work, or provide an appropriate partial or full refund. Coverage applies only to the confirmed scope and does not cover normal wear, customer-supplied defective items, manufacturer defects, misuse, pre-existing/hidden conditions, work altered by others, code upgrades outside scope, or events beyond reasonable control. Manufacturer warranties remain separate.
Refunds
If approved, refunds are returned to the original method when possible. Timing depends on the payment provider. A full refund is generally appropriate for an unperformed prepaid service; completed work is reviewed based on the confirmed scope, evidence, materials, and opportunity to cure. This policy does not reduce non-waivable consumer rights.
Permits, licenses, and safety
Regulated electrical, plumbing, HVAC/conditioned-air, low-voltage, or contracting work is assigned only when Homefix has documented the applicable Georgia credential or qualifying license arrangement. Permit requirements depend on location and scope; required permits and inspections must not be bypassed.
Contact Homefix
Questions or requests may be sent to homefixhari@gmail.com or 678-923-0067. Please do not send passwords, payment-card details, or other highly sensitive information by email.